Suburban Fitness Financial Terms & Conditions

MEMBERSHIP POLICIES

Group-Fit Memberships:

Prepayment is mandatory either on a weekly or fortnightly basis as per your agreement.

*Group-Fit Contract: Prepayment of $29.50 per week for a 6-month term.

Group-Fit Open Term: Prepayment of $39.50 per week.

All Access Pass: Includes Group-Fit Contract and Gym-Fit at $39.50 per week.

All Access Pass: Includes Group-Fit Open and Gym-Fit at $49.50 per week.

*CFM Gym and Group-Fit Membership: Prepayment of $19.95 per week for 36 – month term

The cancellation policy requires a notice period of one calendar month for all memberships, apart from the Group-Fit Contract, which mandates the payment of remaining dues if terminated before the expiration date.

The cancellation policy for CFM contracts paid through Debit Success mandates the payment of 25% of remaining dues if terminated before the expiration date. Exceptions apply see below:

*Residence changes permanently by more than 22km (2 forms of proof required). Doctor certifies inability to use facility for no less than 12 months. $100 cancellation fee applies to exceptions.

Gym-Fit memberships

Gym-Fit 12-month membership, the term is 12 months at $11.00 per week, this contract mandates the payment of remaining dues if terminated before the expiration date.

Gym-Fit Open Term Contract is $18.50 per week with a cancellation period of one month.

*CFM Gym – Fit Membership: Prepayment of $7.95 per week for 36 – month term

*The cancellation policy for CFM contracts paid through Debit Success mandates the payment of 25% of remaining dues if terminated before the expiration date. Exceptions apply see below:

*Residence changes permanently by more than 22km (2 forms of proof required). Doctor certifies inability to use facility for no less than 12 months. $100 cancellation fee applies to exceptions.

Partner-fit Membership

Our Partner-Fit offering requires weekly or advanced payment. This comprises a 12-week contract with no cancellations or refunds, with exceptions as detailed above. The upfront payment for Partner-Fit is $2450 or weekly payments of $210 for 12 weeks.

Refunds and cancellations are not permitted unless in cases of severe injury or illnesses at the discretion of our trainers. Please note feeling unwell or minor discomfort does not qualify for cancellation

Personal-Fit Memberships

For Personal-Fit, pricing begins at $70 for one weekly session, $140 for two, and $210 for three.

If you are late for a session, it will still conclude at the originally scheduled time. If your trainer is late, extra time will be added.

Refunds and cancellations are not permitted unless in cases of severe injury or illnesses at the discretion of our trainers. Please note feeling unwell or minor discomfort does not qualify for cancellation

10-Trip Card

For the 10-Trip Concession Card priced at $195, it enables access to all Suburban Fitness classes for 11 trips or until 3 months has expired whichever comes first.

Membership Termination

To discontinue your membership, please provide a one calendar month notice via email.

For 12-month and 6-month contracts, you will be liable to pay the remaining dues for the duration of the contract.

For CFM contracts paid via debit success, the following applies:

The cancellation policy for CFM contracts paid through Debit Success mandates the payment of 25% of remaining dues if terminated before the expiration date. Exceptions apply see below:

*Residence changes permanently by more than 22km (2 forms of proof required). Doctor certifies inability to use facility for no less than 12 months. $100 cancellation fee applies to exceptions.

Debt Recovery

Suburban Fitness has entered into a partnership with NZ Recoveries to manage the recovery of all outstanding debts incurred by gym members after 21 days of non-payment and lack of communication. This collaboration enables Suburban Fitness Ltd to effectively recover owed funds, thereby maintaining its financial stability and continuing to deliver quality fitness services to its members. By outsourcing this process to NZ Recoveries, Suburban Fitness seeks to enhance the efficiency of debt collection while ensuring a professional approach to managing member accounts.

Client Rights & Liability Waiver

As a participant, you have the right to withdraw from any exercise or program after consultation with your trainer. We respect your rights under the Privacy Act, and your information will only be used to facilitate your program and track progress.

You may lodge complaints to the relevant party or legal agency if unresolved.

By joining Suburban Fitness, you acknowledge that sessions may be strenuous and may result in injury. You are responsible for consulting your physician. Any resulting injuries, damages, or illnesses are under your responsibility, and Suburban Fitness or its trainers will not be held accountable.

Suburban Fitness reserves the right to use any video, audio, or images captured during sessions for promotional purposes.

By continuing your participation, you acknowledge and accept these terms and conditions.